Privacy Policy
At Buoy Communications (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://buoycommunications.com/ (the “Website”) and interact with us.
1. Identity of the Data Controller
Buoy Communications
Email: info@buoycommunications.com
Telephone: +31 6 55 91 57 57
We are responsible for deciding how and why your personal data is processed.
If you are located in the United Kingdom or European Economic Area (EEA), Buoy Communications is the data controller for the purposes of the UK GDPR and EU GDPR (collectively, “GDPR”).
2. Personal Data We Collect
We may collect and process the following categories of personal data:
a. Contact Information:
- Name
- Email address
- Telephone number
- Company/organisation details
b. Usage Data and Technical Identifiers:
- IP address
- Browser and device information
- Pages visited and time spent on the Website
c. Communications Data:
- Any information you provide in enquiries, forms, feedback, or email correspondence
This data may be provided directly by you or collected automatically when you use the Website.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To respond to your enquiries and provide requested services
- To provide customer support and communicate with you
- To analyse how you use our Website and improve its functionality
- To comply with legal obligations
Our lawful bases for processing your personal data include:
- Consent: where you have agreed to receive communications from us
- Legitimate interests: for running our business, improving our services, and ensuring network and information security
- Legal obligation: where required by applicable law
We will only process personal data where we have a valid lawful basis to do so.
4. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to collect information about how you interact with our Website. Cookies may include session cookies, persistent cookies, and third-party analytics cookies.
You can control cookie preferences through your browser settings. For detailed information about cookies and how we use them, please see our separate Cookie Policy.
5. Sharing Your Personal Data
We do not sell or rent your personal data to third parties.
We may share data with:
- Service providers who help us operate the Website or perform business activities
- Legal or regulatory authorities where required by law
- Professional advisers (e.g., legal or compliance consultants)
We ensure third parties provide sufficient safeguards for GDPR-protected data.
6. International Data Transfers
If your personal data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your personal data in accordance with GDPR requirements.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, tax, or reporting obligations. Specific retention periods depend on the nature of the data and our relationship with you.
8. Your Data Protection Rights
Under GDPR you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data (right to be forgotten)
- Object to or restrict processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details in Section 1.
If you are in the UK or EU and believe your rights have been violated, you can lodge a complaint with your relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO).
9. Security of Your Information
We use appropriate technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction.
10. Changes to This Privacy Policy
We may update this policy from time to time. We will post the updated version on this Website with a revised “Last Updated” date.
11. Contact Us
If you have questions, concerns, or requests related to this privacy policy or our data practices, please contact:
Buoy Communications
Email: info@buoycommunications.com
Phone: +31 6 55 91 57 57